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Support center

Peloton Commercial is here for you

Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts and beyond.

We’re ready to help.
Now servicing your Precor and Peloton Commercial products.


You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.

Support resources for Peloton residential customers are available here.

Email us

If you prefer, you can reach us by email at or complete this form for a prompt response.

Information to have handy

If you’re calling us with an equipment issue, it’s helpful if you have this information ready:

  • Serial number
  • Type of equipment (e.g., Peloton Bike, EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
  • Description of the issue
  • Address of the facility where the equipment is located
  • Name and phone number of the point of contact
For commercial support, submit the form below.

Purchase parts, protect your equipment and more

Parts and Service

Our best-in-class service means parts when you need them.

Standard Warranty

See our standard limited warranties.

Preventative Maintenance

Protect your investment with a customized maintenance plan.

Service Agreements

Once your standard warranty expires, our comprehensive agreements have you covered.

Preva® Training Center

We provide training, guides and videos to deliver the most for your investment.

Product Guides

Access downloadable versions for everything you need to know.